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Archive for February, 2010

Instant money…

Monday, February 22nd, 2010 by jrec

Instant money comes at a very high price. Exportaid is not affiliated with any company who provides easy loans because they are generally offered at a high cost to our customers. We recommend that you first take the advice of a currency specialist from your own bank. They will be able to talk you through the various options that may be open to you.

Getting paid for international transactions sometimes takes longer than anticipated, so first you need to plan payment delay into your cash flow forecasts, and second you need to talk to your bank about the bridging facilities that they may offer. For example, there are circumstances in which for a fee you can negotiate early payment from your bank for a Letter of Credit.  So talk to them.

The value of a shared meal…

Thursday, February 4th, 2010 by jrec

It is ten or eleven years since the real value of a personal meeting was highlighted. At the time, we worked in an Export sales capacity in which we were supported by a first rate Customer Services team. It was policy always to introduce our overseas visitors throughout the company, but specifically to those who were most likely to interact regularly with customers.

We were visited by two guys from Malaysia who were well-known to our Customer Services team, but mainly  because of the difficulty in communicating with them over the telephone. The Malaysian guys’ English was excellent, but the metering of their speech was unfamiliar to our team. So during their short visit we went out for a meal together with the Customer Services team, and from that day onwards there was no further communication problem. It appears that being able to visualise a face as you speak is essential in understanding the nuances of expression in speech.


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